Free Cancellation

Luxury Child Friendly Resort France

2021 CANCELLATION POLICY

COVID CANCELLATION POLICY

  • We will refund 100% of your money up to 7 days before arrival should the French borders be closed due to Coronavirus for the dates of your trip and if you are travelling from outside France.
  • We will refund 100% of your money up to 7 days before arrival should your country of residence advise against all but essential travel to France due to coronavirus for the dates of your trip.
  • We will refund 100% of your money should Imagine Roussillon be closed due to Coronavirus for the dates of your trip.

NON-COVID CANCELLATION POLICY FOR 2021

  • We will offer a FREE change of dates within 2021 should you wish to rearrange your holiday for any reason up to 8 weeks before arrival. Please note that there would be a supplement to move to a more expensive week.
  • If you cancel any time up to 56 days (8 weeks) before arrival, you will receive a 100% refund of the money you have paid, minus a 100 euro administration fee.
  • If you cancel between 42–55 days (6-8 weeks) before arrival, you will receive a 50% refund of the money you have paid, minus a 100 euro administration fee.
  • If you cancel between 31-41 days (approx. 4-6 weeks) before arrival, you will receive a 25% refund of the money you have paid, minus a 100 euro administration fee.
  • If you cancel 30 days or less before arrival, you will not be entitled to a refund.

THIS POLICY APPIES TO ALL NEW BOOKINGS PLACED AFTER 1 DECEMBER 2020 AND DOES NOT APPLY TO BOOKINGS RE-SCHEDULED OR DELAYED FROM ANY PREVIOUS TIME. SUCH BOOKINGS ARE NON-REFUNDABLE.

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